Terms of use

About these terms

These terms apply to the ChargeIT app for iOS and Android and to the website chargeit.com.gr, run by CHARGEIT SINGLE MEMBER S.A., Nikis Avenue 47, 546 22 Thessaloniki, Greece (“ChargeIT”, “we”).

When you create an account or use the app, you accept these terms. If you do not agree, please do not use the app. How we handle your personal data is explained in our privacy policy.

Station owners, installers and other partners who use the ChargeIT platform are also bound by their agreement with us; where it differs from these terms, the agreement applies.

The service

With the ChargeIT app you find EV charging stations on the map, see their availability and price, start charging from the app, with a QR code or with an RFID card, make reservations and pay from your wallet, with a receipt for every charge.

The stations you see may be owned and run by other businesses, connected to the ChargeIT platform. We give you a personal, non-exclusive and non-transferable licence to use the app under these terms.

We keep improving the app, so features may be added, changed or removed. Some features, such as reservations, may not be available at every station.

Your account

• You must be at least 18 years old to create an account.
• Give true, up-to-date details and keep your password safe. You are responsible for what happens with your account.
• You can also sign up and sign in with your Google or Apple account; their own terms for signing in then apply too.
• If you think someone else is using your account, tell us straight away at support (at) chargeit.com.gr.
• You can delete your account at any time. Deletion is final, and tax documents are kept as long as tax law requires. Before you delete your account, use up your wallet balance: after deletion it cannot be recovered or transferred.
• We may suspend or close an account used for fraud, for an unlawful purpose or in breach of these terms. We will tell you, unless the law does not allow us to.

Charging

• The price per kWh of each charger is shown on its page in the app before you start. Prices may change; the price you see when you start charging is the one that applies.
• To start charging, your wallet needs enough balance to cover the session.
• Energy is charged as measured by the station.
• Follow the instructions of the station and the app for safe charging, and check before charging that the charger and connector suit your vehicle.
• Information about stations, such as location, availability, power and opening hours, comes from the stations and their owners. We take care that it is correct, but it may change or not always be accurate, for example when a station loses its connection.

Reservations

Where the station supports it, you can reserve a charge point from the station’s page so that it is free when you arrive. How long the reservation lasts, and any charge for it, is shown in the app before you confirm. If you do not start charging within the reservation time, the reservation ends and the charge point is freed for other drivers.

RFID cards

You can register RFID cards to your account and start charging by holding the card to the charger, without your phone. Sessions started with the card are charged to your account. If a card is lost or stolen, tell us straight away at support (at) chargeit.com.gr so that we can block it; sessions made with it before it is blocked are charged to your account.

Wallet and payments

• You top up your wallet with a debit or credit card, in the app. Payments are processed by a payment service provider, under its own terms.
• Your wallet balance pays for charging and the app’s other services, at the prices you see before you use them. Prices include VAT.
• For each charging session you receive a receipt by email. If you add billing details in your account settings, you receive an invoice.
• Your wallet balance is in euros and cannot be transferred to another account.

Refunds

If a session was charged but did not complete because of a technical problem, or if you were charged twice for the same session, you can ask for a refund:

• Ask within 24 hours of the problem, in the app or at support (at) chargeit.com.gr.
• If your request is accepted, the amount is returned to your wallet.
• Charges caused by incorrect use or by not following the charging instructions are not refunded.
• Your wallet balance is not paid out in cash; it is used for future charging.

None of this limits the rights the law gives you as a consumer.

Fair use

You may not use the app or the website:

• for an unlawful purpose or for fraud;
• in a way that infringes the rights of others, such as intellectual property rights;
• to interfere with stations, the app or our systems, or to send malicious software.

Content and trademarks

The app, the website and their content (text, images, design, software), as well as the ChargeIT trademarks, belong to ChargeIT or to those who have licensed them to us. Please do not copy or use them without our permission. The App Store and Google Play marks belong to Apple and Google respectively.

If you post reviews or comments in the app, they must be true and lawful and must not offend anyone. You allow us to show them in the app, and we may remove any that break these terms.

Links to other websites

The app and the website link to other websites and services, such as the App Store, Google Play and Hellas Power. We are not responsible for their content or their terms.

Liability

We do our best to keep the app working correctly and without interruption. Because it also depends on networks, stations and services of others, we cannot guarantee that it will always be available and free of errors, or that every station will be free and working when you arrive.

As far as the law allows, we are not liable for indirect or consequential loss, such as loss of profit. We do not limit our liability for intent or gross negligence, for death or personal injury, or where the law does not allow such a limit.

The website gives information about the app and our services; it is not a binding offer. The terms of any partnership with a station owner or installer are set in the agreement we sign.

Changes to these terms

We may change these terms, for example when we add features or the law changes. For important changes we tell you in the app or by email before they take effect. If you keep using the app after the change, you accept the new terms; if you do not agree, you can delete your account. The version published on this page is the one that applies.

Governing law

These terms are governed by Greek law. The courts of Thessaloniki have jurisdiction over disputes, without prejudice to the rights the law gives you as a consumer, such as bringing a claim before the courts where you live. For out-of-court resolution you can turn to the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr).

If any term is found invalid, the rest still apply.

Contact

CHARGEIT SINGLE MEMBER S.A.
Nikis Avenue 47, 546 22 Thessaloniki, Greece
Email: info (at) chargeit.com.gr · Support: support (at) chargeit.com.gr
Phone: +30 2311 320010

See also our privacy policy and cookie policy.